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Desktop Support Male / Female.Mayapuri

1.00 to 3.00 Years   Noida   21 Mar, 2019
Djobcom
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional Areaechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Experience required for the Job:1-3 yearsDear candidate,We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless opportunities to Learn, Earn and Enjoy.

  • Should demonstrate good communication and interpersonal skills
  • Minimum 6 months of experience required
  • Must have sound troubleshooting knowledge of Operating systems (MS- XP, MS-Win 7 & 8)
  • Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting
  • Should have sound knowledge of Email clients MS Exchange
  • Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
  • Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
  • Ensure desktop support internal processes and procedure are adhered to
  • Manage incidents/ service requests assigned to them till resolution/ execution
  • Handle end user
  • escalation effectively and involve DSS lead accordingly
  • Route assign tickets to appropriate support group if necessary
  • Identifying and escalating high priority , high severity issues
  • Updating pending tickets with timely, precise and accurate updates
  • Following up with end users, if necessary, for closure of pending tickets
  • Following up with support groups, if necessary, for closure of pending tickets
  • Creating and uploading knowledge article
  • Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
  • Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority

Keyskills :
communicationpriorityexchangetroubleshootinglotusdsssystemsmanagementsupportnotesinterpersonalpatchoperatingskills

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