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Deputy Manager - Customer Care

4.00 to 6.00 Years   Noida   12 May, 2022
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities & Key DeliverablesTo achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.Scrutinize dealers financial health and do financial planning accordingly. Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product parts as per dealer)Implementation of strategy/schemes for new product launch.Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management & training of field staff.Experience0-6 Years of experience as Customer Care ManagerIndustry PreferredAgriculture / Tractors / HarvestersQualificationsB.Tech / B.E / Diploma with experience / Graduate,

Keyskills :
miscustomer servicedocumentationfinance

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