| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
Job DescriptionAmazon is building the most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (AB CS) has responsibility for creating an end to end support experience tailored to the needs of business customers globally. AB CS is looking for Operations Program manager who is obsessed with customers and promotes continuous improvement as a culture. The role reports to the Ops intelligence program leader of AB CS and act as a critical member of the Operations management team, helping to drive decisions across the organization.Responsibilities Program Management and document support for Enterprise, Escalations and Single user account operations teams. Act as a strategic partner to AB CS teams such as Business Management, Technology and Content design and own change implementation in worldwide operations teams Be a subject matter expert for Amazon Business customer service processes and systems, develop a thorough understanding of customer needs, pain points through root cause analysis and drive improvement in customer experience Create a standardized cadence on a daily, weekly and monthly basis. This will include reporting as it relates to customer contact routing, automation efficacy, customer satisfaction and contact elimination. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in operations to ensure process implementation.Amazon is an equal-opportunity employer, Bachelors Degree in business or related field 5+ years of relevant experience in customer service or related industry A proven track record of taking ownership and setting a strategic vision Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and written. Strong knowledge of Customer Service processes Strong professional experience with Lean, Six Sigma and Kaizen methodologies A sincere passion and obsession for customers MBA or Advanced Degree Strong professional experience with Lean, Six Sigma and Kaizen methodologies Experience managing a business in a matrixed environment Experience with influencing without authority Strong problem solving and collaboration skills A track record of conceptualizing and delivering innovative solutions to support customers and business operations Strong ability interpreting & communicating analytics and presenting to senior leadership B2B Industry Experience
Keyskills :
agilecontent designproblem solvingdeliveryroot causeroot cause analysissix sigmaprogram managementmanagementbuild strong relationshipscustomer serviceproject management