Customer Care Executive || Wipro || US Blended Process || Night shift

Job Description

Company : WIPRODesignation: Customer Care Specialist (US process)Job Location- Noida, Work from Office onlySalary range- 3.08 Lacs 3.5 LacsInterested candidates can share their resume onWhatsApp -: Deep @hidden_mobileRoles and Responsibilities of a Customer Care Specialist:
• Customer Service through calls
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal Service Attendance & Accountability policies
• Execute issue /query & Client level delivery quality on calls
• Adhere to Customer resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements
Eligibility:
• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Maths Hons & Eco Hons)
• M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)
• Age up to 31 years
• Gap should not be more than 4 years after graduation
• Undergraduates/ pursuing graduation, (result awaited candidates are eligible with no back-logs)
• Candidates who are currently located in Delhi NCR/Gurgaon are eligible and also the relocation candidates are eligible.
Work Experience:
• Freshers and Experienced- 0-29 months
• Excellent communication skills- Written and Verbal
• Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
• Proficient in computer usage and Basic knowledge of MS-Office/ Excel
What Client offers:
• Defined career roadmap which offers growth opportunities
• Performance-based incentive program (Depends on Process/Client Alignment)
• Investment in talent development and skills enhancement
• Work-life balance with a 5-day workweek
• Collaborative environment with best-in-class professionals
• Focus on colleague engagement and fun at work

Keyskills :
international voice processinternational call centerinternational bpo