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Customer Care Executive- Male Only| Comprehensive Ayurveda Platform

1.00 to 4.00 Years   Noida   20 Jul, 2020
Unnati
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!we have opening for Customer Care ExecutiveJob descriptionOur client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The companys primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.AsCustomer Care Executive, you will be handling queries from international customers on callWhat you will do:

  • Handling customer tickets & providing support via email
  • Handling Facebook comments and chat process
  • Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.
  • Will troubleshooting problems and coordinating with various internal departments to resolve problems.
  • Interacting with customers by phone, e-mail or online chat concerning various care issues.
  • Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
  • Soliciting cross-selling and up-selling opportunities within the customer care experience.
Required Candidate profileWhat you need to have:
  • Male candidates only
  • Candidate should be ready to work during night shift (US working time)
  • Experience Required - 2 years , BPO, Customer Support, Call Centre
Required Skill Set:
  • Excellent fluency in spoken English
  • Capable of speaking in American accent (preferred)
  • Strong command over written English
Qualification:
  • Graduate
  • English Hons. (Preferred)
Regards,HR Team

Keyskills :
customer supportcall centre outboundbpochatautomatedamerican accent trainingcustomer careonlineorder trackingprovisioninginternational supportonline billing

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