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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other SoftwareIT Operations / EDP / MIS |
| EmploymentType | Full-time |
The responsibilities include, but are not limited to Work within a rotating shift support schedule in support of 24x7 operations Support infrastructure operational ticket / queue management o Follow How to documents o Provide input into the improvement of overall department documents o Troubleshooting issues Assist in the management and triage of escalating tickets from level 2 support up to level 3 support Assist in training level 1 staffing Provide daily shift reporting documentation Support and work within the ITIL support structure for Change, Problem and Capacity management
Qualifications
3 or 4 year technical degree. Related Bachelor s degree plus 3-5yrs of experience in medium to large IT environment. o Experience in a Hosting, SaaS, or Cloud environment is strongly desired Solid understanding and hands on experience of Bigfix (Tivoli Endpoint Manager/TEM) Windows Administration (Server 2003/2008/2012): Active Directory, SMTP, DNS, SFTP troubleshooting skills, tuning windows for performance and OS patching Knowledge of BigFix or any other patching tool, vulnerability remediation, customer implementation, understanding of MS patching process. Application support experience with Virtualization and Windows (add-on Linux). Strong knowledge of Knowledge of hosting environments and related network configurations. Hands on experience with bash shell, python and perl scripting.Solid verbal and written communication skills ITIL experience in the following areas is a strong plus: o ITIL foundations, Change management, Problem management, Capacity Management The following certifications would be a strong plus: o Microsoft MCP, MCSA, MCSE, or o ITIL Foundation V3 o A+ Certification ,Keyskills :
windowstroubleshooting linuxmanagement windows serveractive directory queue managementchange management