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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 5 Lakh/Yr |
| Industry | Telecom / ISP |
| Functional Area | Customer Service (International),Customer Service (Domestic) |
| EmploymentType | Full-time |
Position : Team Leader for Telecom ProcessLocation : Navi MumbaiSalary Offered : 5 LakhsGraduate / Post Graduate 2-5 years of experience.Should have stable internet network & asset to work i.e. desktop or laptop.Planning and organizing skills, Problem solving skills.Team management skills, Customer handling skills.Ensure smooth and efficient day to day operations within the teamDrive performance effectiveness and customer experienceCoach assigned Advisors on observed areas of improvementConduct analysis and drive initiatives to improve efficiencyManage all customer interactions as rostered within parametersBoost employee morale and monitor absenteeism and attritionAbide by company policies and core valuesAdhere to rostered timing, scheduled shifts and activatesEnsure individuals and team meet the defined performance metricsFollow all contact centre policies, procedures, code of conduct and legislative requirements.
Keyskills :
metricsdesktopcustomer experiencemanagementboostplanningperformancecode of ethicsproblem solvingteam management skillsabsenteeismattritiontimingmanagement skillsperformance metricscustomer handlingteam managementteam leadingcode of condu