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Hiring for Service Assurance Team (Escalation) Bank Payroll

3.00 to 8.00 Years   Navi Mumbai   07 Feb, 2023
KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED Hiring For Banking Client
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hiring for service assurance Team (Escalations) Bank PayrollRoles & Responsibilities:Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry s developments and apply best practices to areas of improvement.Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.Explore business opportunities and faster resolution time with appropriate close looping.Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.Improving brand image on complaints and grievance handling mechanism.Educational QualificationsGraduate - AnyPost Graduate - AnyExperienceMinimum 1+ years into Customer ServiceShift timing and weekoffsRotational Day shift for femalesRotational shift for males6 Rotational week off per month.Max pay 6.5 lpa (hike on last drawn salary)If interested kindly share me your updated resume hidden_mobile,hidden_mobile,hidden_mobile

Keyskills :
complaintsgrievance handlingescalationscsatgrievence redresselnps

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