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Field Tech Sr Associate

2.00 to 5.00 Years   Navi Mumbai   28 Nov, 2020
NTT Global Delivery Services Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Req ID:106699 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Sr Associate to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN).Job Description

  • Provide technology site support to trade floor, including PC/monitors hardware, Microsoft Operating System, Microsoft Office Suite, in-house business applications, third party software, Blackberry, Collaboration tools (eg. Blackberry works, Lync, etc.), IP phones, IPC Dealer boards, Market Data related products, WEY Technology video switch, Desktop Video Conferencing system, etc.
  • Remediate and track all vulnerability threat for trade floor devices.
  • Ownership of trade floor issues, tasks and ad-hoc queries.
  • Own and update documentation for all support processes.
  • Act as point of contact for technology related issues for trade floor.
  • Act as point of contact with vendors for problem resolution on systems.
  • Handle technology related inventory and invoices.
  • Coordinate with other IT disciplines (Networks, Distributed Computing, Customer Services Center, Messaging, etc) for service delivery where applicable. Escalate errors/queries reported by users to Technology functional teams if unable to resolve the case in a timely manner.
  • Provide support for business technology contingency needs and support traders business continuity plan.
  • Work early morning and evening stagger shifts on a rotational basis with team members.
About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Consulting, Cloud, Technology ,

Keyskills :
ip phonesit servicesmarket datadata servicesdesktop videovideo conferencingproblem resolutionbusiness continuitybusiness technologycollaboration toolsbusiness applicationscompatibility testingipclync

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