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Call Center Executive

1.00 to 3.00 Years   Navi Mumbai   25 Jul, 2023
SCHR Engaging LLP
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)ERP / CRM
EmploymentTypeFull-time

Job Description

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Meet personal/team qualitative and quantitative targets
    Requirements and skills
    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effective

Keyskills :
englishcrm managementlead generation

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