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Branch Operations Manager

2.00 to 7.00 Years   Mysore   16 Sep, 2024
Job LocationMysore
EducationNot Mentioned
SalaryRs 14 - 26 Lakh/Yr
IndustryBanking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Hiring For Banking-:Hiring For Banking:-Branch Operations Manager Job descriptionA Branch Operations Manager is responsible for the entire operation of a branchFrom ensuring the attainment of sales goals to overseeing everyone provides excellent customer service.This role is critical as it bridges the gap between upper management and front-line staff, ensuring seamless functioning and consistent growth.Responsibilities:-- Lobby Management at branch- Ensure quality customer services are provided at branch- Handling Customer Complaints- Manage irate customers if required or escalated- Recording complaints as per the specified process- Resolving all complaints received (self, branch, other units) within the stipulated TATs- Monitor all complaints received and ensure that staff are closing it within TAT- Monitoring Welcome desk for overcrowding- Lead team-building and staff development activities -Identify, prioritize and resolve customer service and operational issues -Monitor customer feedback and recommend strategies to improve the customer experienceDesignation - Branch Operation ManagerLocation - Pan IndiaIndustry Type:BankingDepartment:Back office & Operations ManagementEmployment Type:Full Time, PermanentRole Category:Banking OperationsEducation:Any GraduateTo Apply for this opportunity share Your Resume On Email Id- hidden_email

Keyskills :
operations managementoperations team handlingmanagement skillsoperational excellenceoperating systems

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