hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager Customer Service

0.00 to 10.00 Years   Mumbai, Maharashtra   15 Aug, 2024
Michael Page
Job LocationMumbai, Maharashtra
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

b

  • An opportunity to work for a leading MNC in the liner shipping space
  • Fast-paced career growth and opportunities to explore other internal roles
About Our Client Senior Manager - Customer Service, Logistics Distribution and Supply Chain, Mumbai Suburban:Our client is a leading liner shipping company in the Logistics Shipping and Supply Chain industry, having a fleet of 253 modern container ships and a total transport capacity of 1.8 million TEU.The company has around 14,300 employees and more than 400 offices in 137 countries.A total of 126 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. It is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades. Senior Manager - Customer Service, Logistics Distribution and Supply Chain, Mumbai Suburban:
  • Create a Customer Service Culture delivering quality service and improved customer satisfaction
  • Drive performance within the team by exceeding Quality promises and KPI deliverables
  • Review customer survey results and implement measures to improve customer satisfaction
  • Identify and communicate areas of concern / proposals to enhance the current business processes
to the Regional Customer Service / Business systems teams
  • Coach and develop a team of motivated individuals through regular performance reviews and 121
discussions
  • Promote the application of company standards and ensure the documentation of local manuals and
guidelines, where applicable
  • Ensure QEM principles are followed and promoted within department
  • Identify training needs and ensure all team and functional training requirements are recorded and
fulfilled
  • Participate and support the global/regional projects related to Customer Service
  • Assist in the rollout and drive the usage of new and existing product offerings by the company
  • Participate in cross-functional Area meetings, discussing solutions for daily problems involving
other teamsThe Successful Applicant
  • University degree or equivalent
  • 10 years industry and management experience in transportation industry
  • Overall expert knowledge of the Import and Export Processes and understanding of the Shipping
industry as a whole.
  • Excellent communication skills
  • Working knowledge of MS Office
Whats on Offer To be a part of a Result Driven and Customer and service oriented organizationFast-paced career growth and opportunities to explore other internal roles

APPLY NOW

Senior Manager Customer Service Related Jobs

© 2019 Hireejobs All Rights Reserved