Private Bank Digital Marketing Automation Marketo Associate

Job Description

J.P. Morgan Private Bank is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the clients full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist. As a Product Associate, you will develop and manage the platforms supporting our marketing automation and data visualization solutions. Y ou will facilitate the execution of the product road-maps for the development teams. You will understand our business/industry and build close relationships with key stakeholders to ensure that the teams efforts are aligned with overall strategy. You will develop marketing automation solutions to help marketers steer business results and make better business decisions faster. You work agile, and have the marketing knowledge necessary to translate user needs into requirements that will help keep J.P. Morgan on the leading edge of a rapidly changing digital landscape. You are passionate about digital marketing and have a working knowledge of email marketing strategy and best practices, you have found the right team.Job Responsibilities

• Support the product strategy for our marketing automation capabilities to steer client acquisition, deepening and engagement.
• Develop data visualization and dashboard tools that let your marketing partners make better business decisions faster.
• Deliver work using an Agile development methodology. Contribute to Agile ceremonies such as daily stand-ups, weekly grooming, bi-weekly sprint planning and retrospectives.
• Work with marketing, compliance and business teams to understand and translate the voice of the customer/client into user stories for technology partners.
• Develop and maintain product roadmaps, product documentation, procedures, and sprint release notes.
• Coordinate and conduct user acceptance and regression testing. Maintain training resources and troubleshooting guides.
• Ensure support issues are resolved on a timely basis. Advocate and train Marketing and Email Production Partners on platform capabilities supporting dynamic, personalized, campaigns and nurture journeys.

Required qualifications, capabilities and skills

• Business experience in a product manager or business analyst role, for a software product or digital platform.
• Strong understanding of the digital ecosystem, along with w orking knowledge of Email Marketing standards and best practices
• Experience with Adobe Marketo preferred or another email marketing automation platform (SFMC, Eloqua, etc.)
• Demonstrable skills/experience with SQL, modern ETL principles and processes, usage of modern analytics and BI/visualization tools, trends in cloud.
• Strong hands-on experience in working in an agile framework
• Ability to balance multiple priorities and meet deadlines.
• Effective communicator with executive, marketing and technology constituencies. Ability to work successfully and efficiently both independently and as part of a team

Preferred qualifications, capabilities and skills

• Knowledge of and/or experience in the financial services industry is preferred
• Agile / Scrum Certified (CSPO) preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.