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Field Service Engineer

0.00 to 10.00 Years   Mumbai, Maharashtra   07 Jun, 2024
Job LocationMumbai, Maharashtra
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

bField Service Executive The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Responsibilities and Duties The FSE performs the major functions listed below The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change : xc2xb7 Supervise, Arrange and implement complete delivery of equipmentxe2x80x99s to respective customer with help of Service coordinator xc2xb7 Complete Installation followed by IQ,OQ and PQ xc2xb7 Demonstration to customer xc2xb7 Calibration of Instruments in house or get it done through respective vendors xc2xb7 Basic troubleshooting, maintenance and repair on all equipment. xc2xb7 Completing Preventative Maintenance and field modifications. xc2xb7 Ordering and managing repair parts cycle times. xc2xb7 Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. AMC reports , AMC renewal charts , Calibration charts, xc2xb7 Maintaining daily communications with customers to ensure resolution and proper follow-up. xc2xb7 Maintaining tools and test equipment and ensuring they are properly calibrated. xc2xb7 Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. xc2xb7 Utilizing the escalation process to resolve customer service delivery issues. xc2xb7 Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. xc2xb7 Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. xc2xb7 The ability to lift and carry a toolbox that can weigh up to 50 lbs. xc2xb7 Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA. Qualifications & Requirements The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

  • Education - B.Tech/B.E. - Any Specialization, Bio-Chemistry/Bio-Technology, Biomedical, Electrical, Electronics/Telecommunication, Diploma - Any Specialization
xc2xb7 Must have experience servicing Laboratory equipment xe2x80x93 Refrigerators , Freezers , Centrifuges , Oven ,Incubators , Water bath xc2xb7 Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Solid technical background with understanding and/or hands-on experience in equipment to Govt. Hospitals and Medical Institutions & Pharmaceuticals companies
xc2xb7 Valid driverxe2x80x99s license and good driving record is required. xc2xb7 3-5 yearsxe2x80x99 work experience in the medical Equipments industry preferred. xc2xb7 Proven record of being reliable and accountable for all aspects of their job. xc2xb7 Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook. xc2xb7 Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner. xc2xb7 Ability to work in a fast-paced, self-directed, entrepreneurial environment. xc2xb7 Resourceful, with the ability to work independently. xc2xb7 Strong time management skills. xc2xb7 Ability to adapt to changing circumstances. xc2xb7 Decision-making, problem resolution and creative thinking skills xc2xb7 Attention to detail. xc2xb7 Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment. xc2xb7 Ethical and trustworthy
  • Excellent written and verbal communication skills
  • Excellent presentation and creativity skills
  • Willingness to travel
  • Language xe2x80x93 English , Hindi, Any local language
Working Conditions xc2xb7 Working in the area of All Hospital Lab , Research Areas xc2xb7 Extended periods of computer usage. xc2xb7 Periodic overnight travel. xc2xb7 Location xe2x80x93 Thane, Pune, Mumbai sometime outside Maharashtra also Relocation xc2xb7 Relocation assistance is available. Job Types: Full-time, Walk-In Pay: From xe2x82xb918,000.00 per month

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