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| Job Location | Mumbai |
| Education | Any Graduate |
| Salary | Not Disclosed by Recruiter |
| Industry | Telcom, ISP |
| Functional Area | IT Hardware , Technical Support , Telecom Engineering |
| EmploymentType | Full-time |
1. PRE-REQUISITES Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on Cisco and Juniper Platform Network solutions Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP) Knowledge of MPLS, QoS and VoIP 2. RESPONSIBILITIES People manager who have a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup Drive ticket resolution work with team and resolve on trouble tickets, handle ticket escalation Creation of Standard Operating Procedure documents Planning and execution of Change Management processes Performance tuning of Network devices and creation of Service Improvement Plans Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware Work with Hardware/Software Vendors to resolve problems Train and Mentor juniors Interface with customer on calls and lead technical meetings Assist is creation of Root Cause analysis (RCA) Provide technical inputs for weekly/monthly customer service review reports 3. TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, JNCIP 4. EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment. 5. EDUCATION Bachelor in Engineering - Computers / Electronics / Communication or related field Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience 6. OTHER SKILLS Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness
Keyskills :
switching routing protocols trunking bgp LAN VLAN Configuration VRF stp configuration Cisco Wireless HPE Aruba Infoblox
Virtela India Pvt. Ltd. NTT Global Networks, is the leading innovator in global cloud networking. We deliver award-winning services in managed networks, security, cloud, and IT infrastructure management. The company is known for its outstanding service innovations and customer support, which have been recognized by numerous industry awards.
NTT Global Networks offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the US, India, and the Philippines.
Please refer to the Job description above