Asst ManagerCustomer Service (CHB)

Job Description

Job TitleAsst Manager -Customer Service (CHB)EducationBachelors DegreeLocationMumbai - Mumbai, MH IN (Primary)Career LevelManagerCategoryOperationsJob TypePermanentAbout BDP International:PSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions; ocean, air, rail and road transportation; barge services; complementary port services; origin management, export freight forwarding; import customs clearance and regulatory compliance; trade compliance, analytics and optimization solutions; contract logistics; project logistics; warehousing, and supply chain visibility and predictive ETA tracking through proprietary Smart technology and applications. PSA BDP is a unit of PSA International, a leading global port operator and trusted supply chain partner to cargo stakeholders.Responsibilities:Key Responsibilities ()Sr,No.Activity Name1Job /documents scrutiny2ETA checking for FCL , LCL shipments & MBL taken from agent for LCL shipment3Scrutiny table sending to client with requirements4Pre alert mail to EDI Team, including part documents received, I have to search all mail & take documents from it because all documents in part from client5Daily Follow up for pending documents, all documents comes in parts , so lots off follow up.6Daily follow for checklist & BOE filing7Checklist checking with pre alert- inclusive of generic name of Product, PTR taken or not, CTH as per the Client8Checklist sending as per the format given by Client9Follow up for checklist approval from Client10Duty mail to client11Prior to final updation in excel file12IGM & BOE details checking before duty request13MRP letter activities-draft letter to client14Follow up for MRP letter from Client15MRP letter sending to Nhavasheva Team16MRP sticker Product name , Generic name, Price , COO, Month of import , updation & send to stickers to Printing17Follow up for the MRP stickers18BULK sticker Product name , Generic name, Price , COO, Month of import , updation & send to stickers to Printing19IGM tracking as per ETA & send to concern for action20Duty payment follow up with Client21Deferred duty tracking , send balance duty requests22Duty paid info share with Nhava Sheva Team23Original FTA follow-up with client & once received send courier to Nhava sheva Team24Original BL follow with client & get it signed & stamped from Client25BOE assessment, customs query follow up with NS Team & if required send letters after arranging form client for query reply261st check shipments follow up with Nhava sheva Team- sampling , checking on TR, after TR received assessment follow-up27Sending Labelling, sampling, examine info to Nhava sheva Team28Follow up for the DO from Team29Stamp duty info, Calculation & update in excel30Taking delivery plan from client & daily update to chell31Delivery plan share with Nhavasheva & Transport including Baba Team32Empty validation request to Team33Cyberlog closing of Client34Authentication fo BOE follow up & send BOE list for authentication35Follow for the DPD invoice36PCD sending to Client37Monthly Vehicle utilization report38Monthly client issue Tracker39MRP sticker & Drums labels bill checking with quantity ordered40Accrual if any41Advance info of DPD & upcoming shipments mail to Team42DPD advance intimation to s/line43Taking DPD instructions from client-follow up for the same44Tracking of DPD balance45PD transfer request to account Team46PD transfer confirmation mail to Port47BULK vessel CL opening & closing48Bulk vessel Checklist checking & approval from client49Daily DSR updation & share to client50Client Chennai DSR & Client retail maintain51TR follow up & PTR file updating52Sampling follow up & keep record53Be registration if not done54Airline DO payment & add in excel55MRP labels/ bulk labels printing bill checking with quantity56Post clearance work TB cancellation letters, TR & other documents for , Final BOE57EMDEE BILL ACCRUAL & PAYMENT FOLLOWUP WITH TEAM58EMDEE CYBERLOG UPDATIONExemption TypeExempt (Salaried)Job RequirementsAcademic Qualifications:

• 3-4 years of relevant experience from Custom clearance background.
• Good communication, Interpersonal skills.

Knowledge/ Skills

• Result oriented and target driven professional.
• Strong problem-solving and out of box thinking skills.
• Adaptability and go getter attitude.
• Logysis/Visual Impex - Custom software
• Good knowledge of MS Office.

Please visit our website: psabdp.com*** This is a great opportunity to advance your career! Come join our growing BDP team!***BDP International - The Employer of ChoiceFollow BDP International Career Pages!l l PSA BDP