| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Location : Malad & ThaneCTC : 3LPA - 6 LPAWill be responsible for acomprehensive workforce management system thatincreases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that sales productivity improves and allocate people with the right skills at the right time.Manage the Dialer End to End, including required Developments from time to time / Campaign Mgmt / Agent Mgmt.Provide direction in forecasting Staffing requirementsCreating and managing staff schedules Roster MgmtEnable the Mgmt to gain insights into effective business metricsMaximize the use of manpower resourcesby forecasting the volume of transactions calls etcScheduling the correct number of users/agents to handle expected volume of transactionsEmployee performance managementComplianceTime and attendance and vacation leave planning of the teamImprove employee productivity, enhance agent planning, lower operations costs, and drive efficient time and attendance tracking for better sales productivityCoordinate with key stakeholders to provide relevant data to be used in business casesForecast adjustments in training, coaching and processes - to ensure maximum performanceRequirement:A seasoned Workforce Managerwith a Bachelors Degree, with at least 3 - 5 years experience in managing workforce operations with client and/or senior management interactionExpertise in capacity planning, forecasting, real-time management, reporting and schedulingProficient in the use of workforce management toolsExcellent organizational, project management and presentation skillsAble to work with large amounts of data to identify trends and patterns.Able to manage multiple, complex, ongoing tasks and projectsHigh attention to detail with a strong desire to optimize procedures and processesWorking knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or ability to learn technology very quicklyStrong verbal and written communication skillsHigh achiever and self-starter with a people first leadership and coaching styleShare Updated Resume on 8850031075
Keyskills :
senior managementdatabasedatabase applicationsbusinessstaffingresumesalestrainingworkforce managementproject managementperformance managementoutlookmanagement systemcapacity planningctcwritten communicationplanningms officemetricsagilit