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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Job Skill: Workforce servicesDesignation: Career Level - 08-Consultant Job Location: MumbaiQualifications: Any GraduationYears of Experience: 8-9 yearsAbout AccentureAccenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 500,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.comJob SummaryYou will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.You will be working as a part of Workforce Management team which is into the process of maximizing performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.You will be responsible for Workforce services where in you will be required to track progress from staffing, logistics and change management perspective and highlight any deviations. You will be involved in short term planning and management, maintaining internal forecasts and track forecast accuracy. You will be monitoring scheduling efficiency and recommend schedule changes, hours of operation etc. to meet the optimum utilization of agents and seats.Good to have skills: Workforce services,Good communication skillsRoles and ResponsibilitiesIn this role you are required to do analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures. The person requires understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture. The person should require minimal guidance when determining methods and procedures on new assignments. Decisions often impact the team in which they reside and occasionally impact other teams. Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.,
Keyskills :
human resource managementfield service data collectionbusiness process change managementsenior management service managementreso