Work applied for Senior Manager

Job Description

* The Role Responsibilities Domain Capabilities Product / Domain Knowledge
• The end to end features and functionality of Personal Loans / Overdraft / Mortgages / BB / Credit card product to be known
• Strategic perspective and full understanding of Policues, Procedures and Guidelines. Able to understand the product vis-a vis the other policies and identify any gaps to mitigate operational risks
• To ensure to document the new guidelines /process and same should be approved by business/internal stakeholders to rollout .
• Work with stakeholders to operationalise the new products and draw up a process flow
• Full understanding of regulatory risks and adhere to all guidelines issued in order to have Nil observation audit report
• Ensure that Existing DOIs are revisited and new DOIS documented whenever new process is advised by thr relevant stake holders
• Ability to standardize and optimize processes across markets
• To understand the complexities existing for each of the markets and standardise the processes as appropriate after evaluating the underlying risks
Process Management
• Instinctive grasp gained out of experience of linkages between sub processes and related ability to identify gaps arising from any process change
• To leverage on the experience and relate the primary process with the underlying sub processes
• To identify any gaps arising out of process changes with reference to the primary process as well as the sub processes
• Receive environmental (regulatory , credit, market) news and evaluate processes to see if improvement is needed to meet new challenges
• To be abreast of changes to guidelines issued by RBI / Group from time to time and apply such changes to the current processes followed with reference to payments, recoverieis, redemption, etc
• If there are any changes to the processes followed in line with the changes to the policies / guidelines issued by Group or Regulatory authorities, keep all the stakeholders informed about such changes
• Assess the impact of such changes and to evaluate such changes considering the TP systems involved, accounting systems etc
• Operates and makes decisions in an environment which is largely non routine, unpredictable and complex
• With the ever changing regulatory environment, keep watching the product offering and assess the impact of such changes to the processes followed for processing Card related transactions
• Actively provide input for process improvements and ability to sponsor automation and implementation of end state process
• Evaluate the changes to product offerings and relate the necessity to enhance the TP systems in line with such changes
• To explore automation opportunity with respect to the changes in Business environment so that the processes followed with respect to Financial processing are accurate at all times
• Ability to translate process feature into system functionality.
• To evaluate the TP systems time to time and ensure that enhancements are recommended as and when there are changes in the Business environment so that the financial processing with respect to recoveries, redemption etc are accurate without any manual intervention
• Takes well informed risks to pursue activities with a superior return
• Take calculated risks so that the Returns of such calculated risks are high
Capacity Planning
• Determines resources that will be required to achieve future projects and strategies.
• Analyses business trends and recognize the risk element in the changed patterns.
• Differentiates the changed patterns at a transactional and at a business level.
• Able to control over-management of processes on account of fear of failure
• Develops a set of tools and techniques and drives their application and strives to develop and upgrade the tools used
• Forecasts future business activities, future system requirements.
Operational risk Management
• Ensure deeper understanding of transaction processing risks and provide management intervention
• Understand the Risk Dynamics, Global pressure points, stress in Market environment, Risk on global macro economics and its impact on operations
• Understand and implement the Group risk management policies, processes and structures
• Able to identify and assimilate the scope of complex risks in order to create central risk management policies and procedures.
• Highlight to Management and stakeholders business risk, evaluate impact and design/ execute actions to mitigate same.
• Ability to involve other business functions in resolving/ mitigating risk issues
• Understands and ensures awareness business policies, standard procedures and best practices
• Active management of operational losses and provide a sustainable fix
Precision Accuracy
• Executes tasks and assignments accurately within team and self
• Possesses ability to differentiate between quality and excellence in the real time BAU activities
• Able to provide solutions and ideas to bring down errors.
• Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points
• Create a collaborative mindset towards driving quality work
Client Centric
• Takes ownership of team goals and organizational goals in addition to their own
• Good understanding of customer s requirements and whats generally offered by other similar set-ups.
• Able to generate improvement ideas from indicators and drive the team to achieve same.
• Is able to network with customers and able to manage expectations
• Is able to serve customer with high quality service within boundaries of policies and procedures without compromising on mandated procedures and able to convince customers on exceptions
• Is courageous to communicate to the customer on negative trends of service and actual root causes
Communication Shares critical information in a timely and effective manner
• Possess ability to understand differences in the target audience and accordingly modifies the communication style across differing cultures.
• Possess negotiation skills to achieve common goals.
• Be spontaneous in communication and handle criticisms effectively
• Displays ability to train on communication skills
Problem Resolution
• Able to identify and highlight both obvious and underlying problems and identify/implement actions to resolve same.
• Able to guide team members in managing problems and apply controls to minimize recurrence
• Able to handle conflicts through negotiation, collaboration and accommodation
• Uses tools such as flow charts, Fish Diagram, etc to disclose meaningful patterns in data
• Be sensitive to cultural differences so that there are no conflicts based on diversity
• Drives an environment for finding solutions
• Take courageous decision
• Mentors others to be solution oriented
• Involve stakeholders in managing issues
• Risk Takers and push back, when warranted
Managerial Capabilities Stakeholder Management
• Know your stakeholders and their goals
• Instill in your team a customer centric approach and develop a no-tolerance approach toward sloppy customer interactions
• Constantly engage stakeholders in any changes envisaged and Manage expectations and concerns
• Able to deliver meaningful MIS on areas of vital interest to stakeholders
• Be a central bridge between stakeholders and the team
• Serving on committees with members from across different functions
• Attending professional / trade association meetings
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Keyskills :
process flowaudit reporthuman skillsglobal macrocost benefitlife insurancepersonal loanschange processbench strengthrisk managementtarget audience