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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Manufacturing |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
IT is accountable for the end-to-end delivery of technology solutions, information and data related services to Reliance#s businesses and functions. We are also accountable for driving innovation and best practices through the effective use of systems and technology while ensuring the security and integrity of our data assets. The effective use of technology underpins Reliances ability to acquire and maintain our competitive advantage.An IT incumbent is accountable for the end-to-end delivery of business technology, information and related services to Reliance#s businessesHe/she will be expected to be a part of IT function#s transformational journey in moving towards a function that systematically enables business objectives, and drives the identification and adoption of game-changing, value-adding technologies.The Voice support engineer is responsible for managing, administrating, and implementing VoIP and TDM consulting engagement .The primary focus of this position to support VoIP installation of Cisco & Avaya Voice Network. Engineers should also frequently communicate with the people in charge of Voice Technology to devise plans based on the need of Organisation.Engineer is responsible for task such as operating, maintaining and troubleshootingvoice communication systems.To manage Voice Communication Service across RIL Offices1. Service Availability, Planning, Customer Satisfaction, to provideeffective, proactive technical support2.Comprehensiveknowledge of Cisco Unified Communication Manager (CUCM) 9.1.2/10.X/11.X and VoiceTechnologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway3. Good Hands-on Cisco UCS Server, Cisco Unified Applications, Cisco ISRGateways4. Sound knowledge of E1 , FXO , FXS Configuration PVDM resources5. Good understanding of H.323 & MGCP protocols6. Good knowledge of Call Centre setup to support various Helpdesk7. Good knowledge of Contact Centre Report structures8. Knowledge of Ameyo Contact Centre Set up will be an added advantage9. Understanding of TRAI regulatory will be an added advantage10. Responsible for design, staging, configuration, implementation, andsupport for VoIP installations as necessary11. Experience with Call Manager Migrations12. Good knowledge of CUBE configuration and SIP trunking with Ecosystems13. Ensure the stability and integrity of Voice Network Services.14. Proficient in technical and non-technical communication, both in Oral& Written15. Excellent problem solving, analytical and logical skills16. Optimistic towards achieving desired goalsSkills Required (Knowledge and Skills)Knowledgeon SIP Call flowExcellentworking Knowledge of Real-Time Transport (RTP) ProtocolGoodpractical experience on troubleshooting in VoIPBasicknowledge in NetworkingGoodanalytical skillsKeyAttributes (Experience and Qualifications)Engineeringin /Electronics & Telecommunication/Electronics/Computer Science GraduateVoiceCertifications like CCNA Collaboration would be an added advantage3+years of related experienceKnowledgeablein Cisco CUCM, Avaya and PBX technologyExperiencein handling MGCP , SIP gatewaysExperiencein interpreting CDRsEducation Requirement :B.E/ B.Tech (Any discipline)Experience Requirement :1-6 years experienceSkills & Competencies :He/she should have the ability to understand user requirements and deliver quality services based on those requirementsHe/she should be able to solve problems with solutions based on diverse procedures and precedents or the lack of itHe/she should be able to work in a team environment and should be able to communicate effectively.,
Keyskills :
ciscoadvertising dhcpfirewalls cisco ucs call centercall manager sip trunkingvoice s