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!!Urgent | Opening for E Commerce Executive!!

1.00 to 6.00 Years   Mumbai City   15 Jul, 2022
A2Tech
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Profile:- Customer Service
    • Qualification:- Any Graduate
    • Experience-minimum. 1 year
    • Shift:- 5 Days working
    • Shift:- Night Shift
    • 5.30pm-2.30am
    • Pickup and drop facility
    • Maximum- 4LPA for experience one
    • experience in customer service should be their
    • Excellent Communication
    • Should have eCommerce/Online shopping knowledge
    • contact no-hidden_mobile {HR kiran}
    Job Roles And Responsibility.The eCommerce Executive role primarily involves Customer Relations and Catalog Management. This involves, handling incoming customer enquiries and managing the products on our website.The E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners.As an e-Commerce Specialist, you will create and implement strategies that make online transactions possible. You will organize, develop, and execute website marketing plansClient Services:- The Client Services project entails interacting with customers regarding order-related inquiries and actions that need to be taken to either complete a sale or assist in completing a successful delivery, as well as resolving queries of the sellers listed, such as Application to Become a Seller, Item - Edit Listing, Item - Edit Status, Item - Request for Appraisal or Sell, Item - Request to Purchase, and soShipment Monitoring:- End-to-end process for monitoring all orders onOrder management tool, identifying orders that need escalation, rolling mailings to corresponding dealers, and updating follow-up dates in shipment monitoring tool are all part of the project Shipment Monitoring. It involves all activities needed to ship the product from seller to buyersBulk/ Item Upload:- Uploading of product catalogues to the clients inventory management application is part of this activity, candidates with a basic awareness of product categories and attributes would be preferredcontact no-hidden_mobile {HR kiran}

Keyskills :
inbound salescustomer service

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