hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Urgent Hiring for Incident Manager

6.00 to 8.00 Years   Mumbai City   05 Apr, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 7 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    TO Apply for this Position Click on the Link and Directly Shortlists for the Interviewhttps://www.myglit.com/lateral/cref/5bdf770fb6PURPOSE OF POSITIONResponsible for the success of the Incident Management team. Manages the team and ensures efficient processing ofrequests and issues. Leads of Incident Managements effort in reaching Operational goals such as service level andquality metrics, performs QA and coaching with the team, takes internal and external escalations, and responsible forscheduling and hiring.PRIMARY DUTIES AND RESPONSIBILITIES Delegate management responsibilities below to IM Supervisors, Senior, and Lead Analysts as appropriate whileretaining ultimate responsibility for them Supervise the team and coordinate resources effectively to ensure service levels are achieved Train new team members and provide additional training and coaching as appropriate Handle escalations from internal/external customers as well as team members and engage the Director asnecessary Create and maintain training materials and documentation for IM tools and processes Act as an administrator of Service Desk, SharePoint, and other IM tools as needed Conduct meetings as necessary Prepare Weekly, monthly reports and be the presentable to the management Identify opportunities for efficiency and development in both the team and individuals Maintain proper staffing and shift coverage for IM based on business requirements Assist with recruiting, screening, and hiring new IM Analysts according to open position. Perform administrative tasks necessary to maintain the smooth operation of the team and perform otherrelated duties and assignments as required and as assigned by the DirectorQUALIFICATIONS AND REQUIREMENTS Must have 6 to 7 years of prior management or leadership experience Experience with Teleperformance preferred Must be proficient with Microsoft Office tools Should have both an interest in the IT industry and technical aptitude Must have exceptional verbal and customer service skills Must have excellent writing skills Must have the ability to multi-task and prioritize Must be able to perform duties with minimal supervision Must have the ability to be on-call 24/7 and maintain a cell phone and broadband internet connection at homeduring off hours of shift.TO Apply for this Position Click on the Link and Directly Shortlists for the Interviewhttps://www.myglit.com/lateral/cref/5bdf770fb6

Keyskills :
incident management

APPLY NOW

Urgent Hiring for Incident Manager Related Jobs

© 2019 Hireejobs All Rights Reserved