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TeleConsultant Telesales

1.00 to 3.00 Years   Mumbai City   30 Jul, 2019
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

The purpose of the role is to :Meet the business objectives initiated by the respective country CB businessCustomer focus need-based sellingDeepen customer relationship and maximize penetrationKEY RESPONSIBILITIES1. Business Drivers Achieve personal sales targetSegment focus, customer focus needs-based sellingFocus is to generate sales of anchored product (secured/unsecured as mandated) with bundling, along with cross-sell as mandatedFocus on anchored product (secured/unsecured as mandated) with bundling, mainly focused on outbound activitiesCan take referral support for business as per laid down processFocus on cross-sell opportunities as mandated2. Customer Experience Operational quality - Errors free customer application & documentationResponsive and responsible sellingPractice appropriate sales and marketing skill3. Risk AssuranceConduct CDD, MLP & TCF diligentlyZero tolerance Fraud, Mis-sellingAttend training, acquire knowledge and apply to job functionAdhere to all policies, guidelines and procedures, comply with local regulatory requirementsTo comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line managerKEY DIMENSIONSCustomers : Retail/Affluent/SME segmentBusiness Targets : As per Business GuidelinesKNOWLEDGE/SKILLS/EXPERIENCEMinimum qualification should be Graduation.Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.Experience in handling Home Loans of a Bank would be an advantage but not a pre-requisite.Good knowledge of the selected market and customer segments would be an advantage.Strong communication and negotiation skills with the ability to influence outcomes.,

Keyskills :
ustomer focusstrong interpersonal skillsretail banking

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