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Sr.Exec. Store

5.00 to 8.00 Years   Mumbai City   30 Sep, 2019
Vodafone
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaInventory / Warehousing
EmploymentTypeFull-time

Job Description

  • Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes
  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store Ensure and monitor quality of acquisition through the store
  • Revenue Deliver revenue targetsfor the store Increase revenue per footfall by aiding customers purchase decisions RoI
  • Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
  • Customer Service Manage churn and achieve customer satisfaction for walk-in customers Store Management
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriateplacement of pop-ups and product displays at store Marketing
  • Execute marketing, branding and promotion activities Ensure fliers/ brand POS are availableat store Resolve channel-specific issues within specific timelines
  • People Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance Ensure that the HSW norms are adhered to KPI
  • Achievement of all KPIs Achievement of key financial targets (Revenue, RoI) at a store level Execution of allstrategies and plans in the store Development and retention of team membersin the store Competencies
  • Critical Success Factors Continuous Learning &Empowering Talent
  • Building Team
  • Commitment Leads
  • Decision Making & Delivering Results
  • Threshold Functional Competencies Products, Services and Technology Knowledge
  • Consumer Differentiating Functional Competencies
  • Sales Planning and Forecasting
  • Solving Problems Experience 1 -5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management
  • Associate reporting 5-10 members will report to him/her
,

Keyskills :
forecasting branding promotions management store ustomer service relationship

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