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Sr. Coordinator Customer Service Booking Level 6A

5.00 to 10.00 Years   Mumbai City   29 Mar, 2019
Talent Corner Hr Services Pvt Ltd Hiring For Talent Corner Hr Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
Industryogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

A leading shipping company in Mumbai is looking for the below position :Main Tasks General Create general and special shipments by retrieving the ratesReceive, evaluate and administer update requests from CustomersMonitor booking issuance in terms of allocation, CL2, booking instructions from SSTFollow-up with customers for bookings (for missing details).For general (in time bookings) check type of cargo (BB/DG/OOG), equipment and slot availabilityVerify AMS/ACI self-filers Automated NVO ShipmentsRetrieve Revenue from FIS RA and create additional charges according local tariffQualification :Industry Knowledge

  • 5+ years industry experience in transportation industry
  • Expert knowledge of Documentation required
  • Extensive background in handling customer documentation required
  • Commitment to deliver excellence in documentation
  • Attention to detail
  • Management experience required
Business Systems/IT
  • Expert knowledge of user application systems (FIS, MS Office, Word, Excel)
  • Expert knowledge of user application systems (FIS, COMPASS (if applicable)
  • Process knowledge & systems support optimization
  • Ability to promptly process data and request under pressure
  • Management of data quality benchmarking and KPI management
Co-ordinate with Sales and Sales support for pending/missing RA.Liaise with Operations and SalesSupport Tasks Attend customer requirements from booking request until departure of vesselReview AMS manual on HIP to trouble shoot and answer questionsAdvise transhipment status to customer, if requestedUpdate customers on schedule/cut-off changesSend short shipment (shut-out) notices to customers.Liaise with ED for container placement and container linkagesClean up system after vessel departure i.e. tallying bookings on FIS with the port onboard report.Check DG acceptance. In case of cargo denials from Hazmat desk contact customer for further details. Update DG details until cargo is accepted confirm booking, create and send booking confirmationFollow up with customers for bookings placed, but container not yet pickedPlease send CV on team.hr.cv@gmail.comContact on whatsapp on 9870705679 9049575970 9821379404

Keyskills :
salessupportadministrationsystemoperationsgeneralrontofficemanagementdatacustomerentryfrontofficeoperationsserviceoffice

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