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Specialist, Collections

10.00 to 12.00 Years   Mumbai City   05 Apr, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*Business Function Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.Job Purpose:The position ensures:

  • SPOC for for Credit cards from collections.
  • Working with the all the stakeholders ( BU, Tech, Ops & Compliance) on launch of Credit card product .
  • End to end monitoring for credit cards implementation from collections point of view.
  • Working on automations, developing User Stories, managing UAT & delivery of workflows for credit card collections.
  • Prepare management dashboards & MIS for in-country and region to ensure appropriate in-depth tracking of portfolio for the agency at product and bucket level.
  • Leveraging the DM9 collection system to drive strategies to be rolled out to DCA s for better portfolio performance.
  • Budget and Forecast of NSP & NPL
Key Accountabilities:
  • Successfully conceptualize, develop and deploy advanced analytics solutions in a high performing environment.
  • Objective of the Credit card analytics is to create bottom-line impact by leveraging cutting edge analytics solutions for DBS Bank
  • Develop and implement advanced analytics approaches including statistical modelling and machine learning techniques such as Decision Tree
  • Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line across the range of analytics initiatives- Customer Segmentation, customer Lifecycle management, Propensity Models to default, Customer Lifetime Value
  • Display strong storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for Collection action on overdue card accounts
  • Create advanced reports and dashboards to facilitate faster decision making
  • Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBA
Job Duties & responsibilities:
  • Analysing the data and Implementing different collection strategies with DCA
  • Automation and Enhancement of Credit card MIS reports
  • Pro-actively developing new dashboard which can help department head drive their function
  • Development of new reports as per the requirements and increase the usability of new and existing reports
  • Preparing Collection Deck having various portfolio & collection cuts
  • Publishing weekly, monthly MIS and PPTs to stakeholders and regional team
  • Projection, budgeting for collection costs
  • Forecast of NPA & Provisioning
  • Regular improvement in processes / strategies
Required Experience:
  • At least 10 years of total experience in the relevant field
Education / Preferred Qualifications: Graduation degree with technical skillsCore Competencies:
  • Banking domain knowledge
  • Good knowledge on credit cards collections strategies
  • Good analysis & evaluation skills
  • Good communication & presentation skills
  • Good problem solving, planning & organizing skills
  • Good team player or able to work individual
Technical Competencies:
  • Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word
  • Technical skill in R, SQL, Python
,

Keyskills :
problem solvingmusic makinguser storiescustomer lifecycle managementbig datamachine learningportfolio marketingrisk managementstatistical modelingcredit card analyticsadvanced analyticsmicrosoft products

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