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Software developer (Business Intelligence)

2.00 to 5.00 Years   Mumbai City   02 Jun, 2021
TECH MAHINDRA BUSINESS SERVICES LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTelecom Software,IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Role title: Reporting Developer/Software DeveloperReports to: Team Leader, Business IntelligenceDepartment: Business IntelligenceROLE OBJECTIVEPurpose

  • Design and develop online reporting.
  • Manage the Database servers on which intranet based applications are hosted
Responsibilities :-
  • Ensuring ZERO downtime on the production servers
  • Documentation of requirements and process flows
  • Application support
  • Maintenance and upgrade of applications developed
  • Data storing and data mining.
Role requirementsEducation qualification(s)
  • Graduate
Experience
  • Minimum of 2 years of experience in similar role in a contact centre
Behavioural competencies
  • Customer orientation
  • Problem solving and decision making
  • Achievement orientation
  • Communication
Techno-functional competencies
  • Knowledge of MS Excel.
  • VBA
  • Knowledge of Asp.net (C# / VB.net),
  • SQL 2005/2008/2016,
  • JavaScript, HTML, CSS, Ajax
  • JQuery
  • Understanding of Classic ASP
Service deliveryProject activities:
  • Contribute to the development of applications, based on request form stakeholders
  • Examples of such applications are , ZOOM, NPS Analysis Modules, , Performance Dashboard
Planning activities:
  • Discuss, understand and document the user requirements
  • Translate the user requirements into functional requirements; this is done module-wise
  • Support the planning for the application development or support or upgrade activity
  • Plan the database design for the applications to be developed
  • Plan the database maintenance approach
Defining activities:
  • Define and document the manner in which the particular module developed by him/ her works.
  • Define the database design and the database maintenance plans
Design activities:
  • Describe how the proposed module is to be built
  • Describe the movement of data between operational databases and the data archive, and backup
  • Support the design the database to ensure database design is optimum
Build activities:
  • Complete the activities of development, unit testing, integration testing of the system modules, screens and reports, and data replication
  • Develop, simultaneously, the user procedures and user documentation from the implementation phase
  • Communicate the test cases to stakeholders
Implementation activities:
  • Prepare for and complete implementation of the developed system through User Acceptance Testing (UAT) until the go live
  • Communicate the TEST CASES to the end users for UAT
Communication
  • Ensure the stakeholders are aware of the proposed changes and have provided their approval
  • Communicate the status of the change process in the IT systems to the stakeholders during and post-completion, using non technical jargons
  • Communicate regularly with India IT on Server location, and database management and maintenance
Liaison and networking
  • Establish good working relationships with various support roles within India (HR, Training, Quality, Change Management, IT, Administration and Finance), and Australia (CRM, IT and Finance)
  • Establish good working relationships with operations in India, mainly, managers (TOM/ Manager) and supervisors (TL/TC)
  • Participate and contribute in meetings and discussions, when called upon
INTERESTED CANDIDTAES CAN MAIL CV ATsteffij.8621@gmail.com

Keyskills :
asp.net.netjavascripthtmlvbasqlmysqlsoftware developmentsql serverajaxjquerysoftware developer

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