hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Support Engineer

3.00 to 8.00 Years   Mumbai City   03 Apr, 2021
Optiva Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Responsibility and Duties:

  • Taken complete understanding on RD released correction, define tests scope and perform quality tests done on customer (Mumbai, India) testbed
  • Take ownership of support incidents and use all available resources and knowledge to resolve them.
  • Update Knowledge base articles with the solutions provided by you
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.

Mandatory Qualifications :

  • 3 years of experience as a customer-facing support agent
  • Fluent in English (written and spoken)
  • Experience in telecom data/voice calls billing/charging domain with sound knowledge on market products for end subscriber.
  • Proficiency Linux/Unix platforms administration
  • Excellent problem solving and troubleshooting skills
  • Degree in Computer Science or Engineering
  • Ability to take emergency shifts every few weeks

Technical Skills :

  • You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol;
  • Familiarity with Fujitsu, Oracle and HP server remote administration and/or EMC storage devices is a plus. Familiarity with telecommunications protocol standards is a big plus;
  • You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management;
  • You need to be familiar, or have experience with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.

Soft Skills Required :

  • You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.
  • Knowledge of Spanish language is a plus
  • Problem solving and troubleshooting skills
  • Time Management and Prioritization you will need to manage your time and prioritize effectively while working multiple issues for multiple customers.
,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwareoracle vmemc storagesoft skillsvmware vsphereknowledge baseproblem solvingtime managementstorage devicescomputer sciencesoftware supporttechnical skillssupport serv

APPLY NOW

Senior Support Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved