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Senior Operations Manager

12.00 to 20.00 Years   Mumbai City   22 Sep, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 10 - 22 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTS FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/87a30eafaeBusiness Unit- UK Retirement ServicesRole Name- Senior Operations ManagerReporting to- Delivery Lead/ Delivery PartnerPreferred Experience- Range 12 to 14 years of relevant experienceGrades- BPO 6Salary - 22 L maxBusiness is looking for Contact Centre (Voice) experience in Insurance domain.Key responsibilities:Experience in managing large programs of 100-150 FTEs Own and manage various offshore Customer Journeys & new Transitions As part of the team, the individual will manage end to end journey for offshore team The Lead will own the day to day operations for this team and closely work with the OnshoreJourney lead and offshore Head Strong and proven track record in delivering large sized transformation programs Manage end to end offshore Ops delivery for Back Office, digital channels andTransformation and PnL for the span Will also be responsible for driving improvement customer experience and transformationacross the journeys Impeccable operational acumen and ability to problem solve and resolve conflict Experience in Client Relationship Management engaging with onshore leads, key clientstakeholders, understanding their requirements and Outsourcers ability to meet them Experience of Driving Digital Transformation across a portfolio of accounts Ensure resources, capabilities and capacity to meet Customer requirements Initiate process, productivity and service improvements to improve Customer Satisfaction Demonstrates a breadth and depth of operational service delivery management expertise, inan international environment Excellent analytical and problem-solving skills Experience in managing/supporting transitions of complex projects Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity andcomplex operationsSkills Required: Experience in Client-facing projects in a consulting and/or technology professional servicesorganization 15+ or more of management experience and currently in a leadership role working in anMNC BPO driving people & organizational initiatives across different sites Project Management experience Experience in the use of technical/statistical tools to drive process improvementsEssential Requirements Graduate Strong written and verbal communication- English

Keyskills :
project managementbpo operationsdigital transformationcontact centre

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