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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1. Review SCC KPI s and work towards meeting and exceeding targets2. Totally cross-functional between various other teams in Service Operations, Service Transition, FOIS and Supply Chain Management.3. Take leading role in communicating issues with stakeholders that impact service delivery for our customers4. Ensure adherence to company processes to ensure quality, customer satisfaction and restoration of customer service as soon as possible5. Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames6. Proactively identify issues that affect the team performance/operation and raise with appropriate entities and line manager for solution7. Outline training program for the agents to ensure development of team8. Support Team BCPCore deliverables :1. Should be able to prioritize work and act accordingly as per Severity of actions.2. Should be able to use self discretion to save un required dispatch cost.3. Should have understanding to mark billable activities.4. Should be able to communicate and exchange information effectively.5. Should be able to lead and motivate Team.6. Should be able to assist other Team leaders in their projects and process.about you agilityflexibilityinnovationresults drivencommunicationprioritization and balanceglobal effectivenesscustomer service orientationoperational and financial excellenceknowledge and developmentteamworking and networkingleadership and matrix managementemployee development and performance managementdelegation and empowerment additional information NA,
Keyskills :
activedirectory troubleshooting environment windows sla supplychain customerservice servicedelivery serviceoperations customersatisfaction kpi supply matrix training dispatch exchange tatementsofworksow adhe