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Robotics Service Engineer - opportunity in Swiss based MNC company

5.00 to 10.00 Years   Mumbai City   31 Jan, 2022
Pasona India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Looking 5 + years of experience candidate in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.Objective:Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing solutions towards case resolution. Ready for extensive travel PAN India. Service, Maintenance & Troubleshooting of Industrial RobotsRoles and Responsibilities
    • The job encompasses but is not limited to the following
    • Provide customers with in-house or on-site repair, troubleshooting, maintenance services for robots on an emergency or 24/7 basis within the agreed SLA
    • Install, maintain, troubleshoot and repair robotic systems in house or on customer site
    • Provide remote technical support through multiple communication mediums with a focus on resolving customer inquiries
    • Provide maintenance and other specific trainings to customers and follow-up for preventive maintenance.
    • Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
    • Documenting robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
    • Daily reporting to the Local Manager to update status & availability.
    • Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
    • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and payment collections.
    • Responsible for achieving assigned Service revenue by generating revenue through Spare part Sales, Sales of Annual maintenance and Preventive maintenance contracts with customers
    • Provide Technical sales support to Sales team & System integrators
    • Participate in the design and implementation of demonstration system and participate in automation related exhibitions
    No of positions -2 1.Bangalore2. Pune/Mumbai (Residential position as they dont have office).Perks and BenefitsMax 10 LPA ,

Keyskills :
sitesalesfailure modescommissioningfield servicetroubleshootingsales supporttechnical sales

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