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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
o Ensure that the NPAs are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contractso Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameterso Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections, pending cases and expected delinquencyo Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house & external legal team/advocates. o Provide effective interdepartmental communication with operations, credit and sales by identifying negative areas and negative profiles., developing systems that meet the local requirements and identifying correct channel partners in synch with the TATA Capital philosophy o Ensure customer satisfaction, Achieve collection targets assigned to the territory by meeting collection target while ensuring legal guidelines are the complied for entire collection structure.Responsible for handling team: YesRoles reporting into this role (Direct/Indirect): Collections Manager Collection officer Contact or Interaction with:1) Customers: 2) Channel Partners and vendors: 3) Regulators/Statutory Inspectors: 4) Employees5)Sales/credit/risk/operations/RCU/Business Heads Travel Required: Yes/NoPosition Type: FulltimeProcess Owner: 1) Retail CollectionsReceives inputs from:National Collections ManagerProcess owner : Retail CollectionsProvides Input to: Collections Manager
Keyskills :
channelpartners customersatisfaction mis sales tatutoryInspectors RetailCollections