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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Job DescriptionPosition: Problem AnalystExperience: 2-5yearsExperience in IT Infrastructure Support environment, and ability to co-relate support processes in call/ticket closure activityProficient in the use of Excel 2007 or above (2010 preferred). Ability to develop reports from raw data pertaining to calls as per stakeholder requirements; including configuring advanced formulas and creating & manipulating graphs and pivot tables.Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.Should be Self-driven and resourceful to achieve goals independently as well as work well in groups.Can demonstrate a high level of exposure and knowledge of Problem Management workflow:o Problem Identificationo Impact Assessmento Classification & Actioningo Manage to Closureo Apply/Suggest Changes to Process as requiredDemonstrable Root Cause Analysis experience in an IT support environmentShould mandatorily possess excellent Communication Skills. Both Written and Oral.Ability to take organizational Problem processes and guidelines, and practically apply to real-life Problem Management; ability to think independently, taking control where necessary to achieve resolution.Ability to diagnose an incident or series of incidents to get to a point of problem identification, followed by subsequent protocol stepsAbility to accurately arrive at, and clearly explain, conclusions.,
Keyskills :
formulaspivotdiagnoseit infrastructure supportinfrastructure supportposition managementrootroot causegraphsit supportclosureit infrastructureanalysiscontrolproblem managementexcelprotocolroot cause analysis