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Operations Analyst I CCB Collections

3.00 to 5.00 Years   Mumbai City   04 Apr, 2019
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
Industryanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Build, troubleshoot and maintenance of variety of SharePoint sites that support various staging data, performance and controls
  • Possess the knowledge to use tools such as control charts, comparative analysis, what if analysis and scatter diagrams to measure relationships
  • Ability to create and interpret variability differences with deep subject matter expertise in CSS Compare for Card, Auto, and Overdraft collections
  • Possess a curious proactive mindset to design and enhance existing business reporting including EOT, CLS,
  • Remediation and Business Controls
  • Facilitate business requirements and functional design discussions with Business Owners / requestors
  • Manage large scale cross line of business processes
  • Design, create, run and maintenance the Circle of Excellence program for multiple lines of businesses including Auto, Card & Overdraft
Leadership Skills:
  • Individual Contributor but able to lead others as needed
  • Demonstrates ability to self-develop
  • Ability to assist and develop a peers
  • Ability to influence and drive organizational change
  • Networks effectively with colleagues
  • Sets high standards for self
  • Executes superbly and meets commitments
  • Acts with a sense of urgency
  • Proactive, strong attention to details
  • Is not afraid to ask difficult questions
Client Focus/Partnership:
  • Responsive and accessible to Business Partners/Stakeholders
  • Exhibits a strong understanding of a clients business and actively seeks input to anticipate client needs and effectively meets or exceeds there expectations
  • Collaborates effectively with colleagues and other support partners
Skills & Qualifications:
  • 3+ years of business performance knowledge of Auto, Card, Mortgage and Overdraft
  • 3+ years of collection performance knowledge in Auto, Card and Overdraft
  • Advance knowledge of business desktop platforms such as First Assist, TCSF, iCAF, First Support & V-desk
  • Advanced experience in Access database with the ability to design, build, automate and support a variety of business performance tools such as Hurdles, CLS VA database, CLS Process database, Hurdles, Account Corrections, My Coach, TLCD and COE
  • Advance programming knowledge and use of SQL, HTML, CSS, INFO Path, visual basics language to code and write queries
  • Subject matter expert for Auto Collections performance, variability builds and Ad-hoc requests
  • Proven ability to read, interpret visual displays and understand where and how to extract and mine data from Info One, Webstats, PC01PDM, PC01rec, CUEmulate, RMS, Teradata & Tableau
  • Demonstrated advanced working knowledge of excel (pivot tables, vlookups, formulas, macros, etc.), SharePoint Automation, and PowerPoint
,

Keyskills :
sqlanalyticsjavaprogrammingoperationsdesignautomationunctionalbusinessofficerequirements

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