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Opening For Tele Customer Support

1.00 to 6.00 Years   Mumbai City   28 Oct, 2021
Birla Edutech Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryE-Learning
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

We have an opening for a Tele Customer Support at Birla Brainiacs LLP -Churchgate, MumbaiJob DescriptionRole description

  • To make the idea of excellent customer service seem less nebulous and more attainable To build trust, maintain long term relationships with the customers and operate as the point of contact
  • To conduct calls to existing customers and enquire about the utilization of the product To resolve the customers queries by providing correct product information via phone, email and WhatsApp
  • Act as a bridge between the tech team and customer queries, making sure of a quick resolution.
SkillsAny Graduation along with Having a keen interest and deep understanding of the Indian education sector.
  • Interested in mentoring and guiding students.
  • Good interpersonal and presentation skills.
  • Passionate about changing the way millions of children learn globally.
  • Super energetic and driven to spread better learning.
  • Interested in speaking to, counselling and guiding students.
  • Fluent communication in English & Hindi.
  • Relevant experience in Tele-calling, Customer Support, Sales & Marketing.
  • Strong convincing skills.
  • The selected candidate will look into - Instagram/ FB queries, WhatsApp / calls queries, Hubspot and mails queries
  • Having Basic Technical knowledge.
The candidate must have a laptop and stable internet connection.The candidate would be using their own mobile phones and sim cards.If interested, kindly mail your CV at ***@birlaopenminds.comKindly mention the following information in your mail.Total exp:- Relevant exp:-Current CTC:- Expected CTC:-Notice Period:-

Keyskills :
customer servicetelemarketingcustomer supportrelationship managementtelecallingtele supportsales marketing

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