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Opening for Senior Associate- Account Opening with Banking Industry -Mumbai

2.00 to 5.00 Years   Mumbai City   30 Sep, 2020
PEOPLE O CITY LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaBack Office Operations,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Junior/Senior Associate Account OpeningNo of Position- 10Reporting to Account ManagerJob Location Mumbai/ThaneJob Role-To assist with the everyday process of the Wholesale and Retail Operations team relating to (1) Account opening (2) Clearing and Customer services of the Liability Operations/ Customer Services for the purpose of assuring quality, ensure an error free, mitigating against risk and ensuring adherence to the AML and KYC procedures of the Bank and good customer service.Responsibilities-

  • Responsible for the verification of all processed forms on Finacle
  • Ensure that the Omni Flow queue is closed post verification
  • Ensure that TATs and T+1 to be maintained for all new account and maintenance forms received
  • Responsible for informing the Wholesale departments and Branches on discrepancies. Ensure that all rejections/exceptions are cleared/notified to the Wholesale departments and Branch within 24hrs
  • Handle incoming telephone and queries emanating from the branches and Wholesale departments.
  • Ensure adherence to the AML and KYC procedures of the Bank
  • Understand the Internet Banking and Debit Card process
  • Involve in data cleaning activities as required to be carried as per the FCA SCV requirement and ensure monthly/quarterly quality checks and reconciliations are done as per process
  • To manage the upload of files on CRM also weekly reporting to branches of overdue tickets
  • Manage the HMRC file reconciliation and yearly reporting to HMRC in relation to Section 17 and EUSD
  • Understand the process of Vendor file uploads and online banking platforms that are used
  • Ensure that monthly/Quarterly presentations are prepared as per requirement and any other reports as required by Head Operations and Customer Services
  • Ensure that any other daily/weekly/monthly reports are maintained and produced as per Business requirement
  • To work very closely with IT for doing UAT and work on Business requirements as applicable to Retails Operations and Wholesale
  • To undertake any other duties as delegated by the Assistant Manager - Accounts Opening and Head of Operations.
  • Any other projects relating to operations as required from time to time
About Company-Client is a global leader in outsourcing solutions offering future-ready, resilient business transformation services to industry heavy-weights, Fortune 100 companies, and growth-focused organizations. With 4,000+ FTEs spread across 5 contact centers in the US, Philippines, and India, we manage over 1 Million customer contacts per day, via multiple touch points.Interested candidate please send your updated cv on veena.nayak@peopleocity.in

Keyskills :
banking operationsaccount opening

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