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Non voice customer support

2.00 to 7.00 Years   Mumbai City   14 Jul, 2023
R2R CONSULTANTS LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryTextile / Garments / Fashion
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Requirements: Customer Support Previous experience in customer support or a related role is preferred. Excellent written and verbal communication skills, with the ability to effectively communicate complex information in a clear and concise manner. Strong problem-solving and analytical skills to identify and resolve customer issues. Empathetic and patient approach when dealing with customers, ensuring their concerns are heard and addressed appropriately. Attention to detail to accurately record and maintain customer information. Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously. Proficiency in using web chat and email platforms, as well as basic computer skills. Flexibility to work in rotating shifts, including weekends and holidays, based on business needs. Familiarity with CRM software or ticketing systems is a plus. A positive attitude, team-oriented mindset, and a passion for delivering exceptional customer service.Thanks & Regards,Sheetal SinghM: hidden_mobileE: hidden_email

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