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National Collections Manager - BFS

15.00 to 20.00 Years   Mumbai City   31 Jan, 2023
Mirus Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Job Title National Collections Manager Function / Department Urban & Digital Reporting Manager GM, Head of Collections Departmental head Chief Risk Officer Reportees to the role Multiple Purpose of the role: Ensure profitability through high collection efficiency and customer satisfaction contributing to the revenue of the company by ensuring all Company policies, practices & guidelines are adhered to as per approved policy. Key Responsibilities:- Formulation of targets for individual & teams as per Strategies outlined- Maintain NCL : ANR Ratio of the entire Urban & Digital collection portfolio PAN India- Maintain Month wise cost % of ANR- Maintain Collection Efficiency Score of the Urban & Digital collection portfolio- Maintain high Rate of Recovery (ROR) of the entire Urban & Digital collection portfolio PAN India- Implement new strategies to reduce flows. Initiate effective tools to enhance collections- Analyse portfolio trends to identify problems and take appropriate action.- Provide feedback to product & business teams on a monthly basis.- Provide various collection reports to collection team to track their performance and have more effective collection framework.- Ensure ongoing recruitment and training of all resources to manage collection activities. Plan and implement products, systems and refresher trainings to all staff- Maintain high Customer Satisfaction Score- Ensure all audit items are in place and no adverse comments on audit done by external or internal auditors for the year. Put in place a complaint and query management cell for secured products. Ensure all SLA s agreed to are met on a monthly basis.- Training & Developing team on IC4 & other collection systems Usage Expertise required/ Domain Knowledge: - In depth experience in handling large collections teams in a National Role spread across geographies. - Should possess sound knowledge of core collections systems & processes & vendor management No. of years of relevant experience: 15+ Years Any specific specialization/education: MBA / PGDBM or Equivalent,

Keyskills :
query managementcollection systemscustomer satisfactionpanriskcellurbansoundvendortrainingbusinessrecoveryportfoliomanagementrecruitmentcollectionsformulation

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