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Looking for the Customer Service Executive Net Promoter Score

1.00 to 5.00 Years   Mumbai City   21 Mar, 2019
U and I Holidays Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional Areaustomer Service (International)
EmploymentTypeFull-time

Job Description

Responsibilities and Duties

  • Maintain high levels of Customer Satisfaction tracked through NPS (Net Promoter Score)
  • Performs upfront/preliminary incident analysis to understand the impact, severity and risk of the problem
  • Work cross organizationally to ensure problems are solved promptly and effectively
  • Communicates highly technical information to both technical and nontechnical personnel
  • Minimize issue resolutions time-frames through case aging metrics
  • Provides effective customer support in a 24X7X365 production environment (rotating on-call and holiday support may be required).
Candidates interested can contact us on 022 61453500 or can forward your resume on hr@uandiholidays.com

Keyskills :
customer grievencevoicenon-voicecustomerserviceskills

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