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Hiring for Process Trainer(HR Helpdesk)- Mumbai and Bangalore

4.00 to 8.00 Years   Mumbai City   14 Jun, 2023
LATINUM HR SOLUTIONS PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaHR
EmploymentTypeFull-time

Job Description

    Hiring for Process Trainer(HR Helpdesk)- Mumbai and BangaloreOverview The Tier 1 HR Helpdesk Trainer is a Subject Matter Expert who is responsible for process, procedure, policy and tools training of the team managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. This role requires periodic rotational shifts on 24/7 basis. This is an individual contributor role Formal Education & Certification - Bachelors degree in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade. - Certification in Training Knowledge & Experience - Excellent understanding of various processes, Policies, Systems of core HR Operations - Experience is providing tools, culture and process training to Tier 1 HR Helpdesk team- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. - Good understanding of various HR Systems/ applications - Basic understanding of MIS - Should have good Excel and Presentation skills Behavioral Attributes - Excellent written and verbal communication skills - Logical and efficient, with keen attention to detail - Strong customer service orientation - Ability to work in a team-oriented, collaborative environment - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Core Role Responsibilities - Work as Subject Matter Expect and provide Process and Tools training for Tier HR helpdesk team. Monitor, Report and work towards improvement of agent knowledge- Design and improve training and assessment plans for existing agents and new hires- Work closely with Quality Analyst and Team leads to ensure targeted training is provided- Work with the Client SMEs on the process changes and ensure the procedures and reference documents are updated - Share and implement best practices - Present reports and plans to internal and client stakeholders Work Conditions Ability to work 24*7 shift timings. No remote working optionContact : hidden_email

Keyskills :
us payrollhr operationshr helpdesk

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