Head of collections

Job Description

• Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
• Authorize payouts and roll out collection payout structure policy
• Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
• Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
• Act as a SPOC between Legal, Residual & Collections team
• Partner with regional sales & credit team to ensure quality sourcing
• Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
• Ensure effective collections from DCC and micro market
• Ensure all higher bucket accounts with outstanding amounts are actioned legally
• Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time

Keyskills :
personal loanscredit cardsconsumer durablesdebt management