Head GRU, Retail

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe core responsibilities of the role, include -

• Accountable for design and target operating model for financial reconciliations in RBWMPVB leveraging on global TLM system and core systems

• Run GRU for Retail Banking as a COE (Centre of excellence) that enables optimal end to end delivery of financial controls leveraging on global TLM system, core TP system with specialist accounting talent having strong understanding of both product, settlement cycle, and client life cycle. This includes working T&I partners to design and automate solutions to augment auto match off, and leveraging on data analytics including EDMP based solutions for unearthing red flags and areas of concern, aligned to risk and control standards.
• Interface with COO teams and financial control teams both as part of ongoing reconciliation delivery , ageing and monitoring , and engagement with global finance teams on financial control policies and transformation programs run by finance to the extent it impacts reconciliations and delivery through GRU. This includes dialogue with second line of defence namely Finance function for operations owned accounts which would entail interpretation of Financial Control policy, author standards specific to retail and design and execute programs for embedding them across the markets.
• Role extends to lead the TP General Ledger reconciliation centralisation across markets done now done in countries. Further the role covers building enhanced capabilities for two way, three way reconciliation for investment services, tax platforms based on operating requirements.
• Create framework for right focus on operational efficiency, controls, financial integrity, exception management, risks around aged items, to enable best in class client experience and financial controls
• Augment reconciliation automation initiatives involving non-standardised or unstructured reconciliation sources and residual manual reconciliation to strategic reconciliation platform or next best alternative to enable standardization, controls and efficiency and eliminate manual efforts. Lead and drive digital transformation initiatives benefiting GRU and impacting GRU as part of broader global business programs.
• Manage core architecture of recon solutions from a business perspective, working with T&I partners, whether existing core systems or new systems roll out with Fin tech teams and asset portfolio buy out and sell out solutions as part of liquidity management. Liaise with Technology partner on data and transformation requirements, testing and implementation. Adopt agile methodology, develop user stories, manage product backlogs and prioritization.
• Manage accounting compendium for retail from a reconciliation perspective including linkages with product program and allied documentation. This involves leveraging on core accounting knowledge and deep domain knowledge of retail products, platforms, client transaction life cycle and settlement life cycle with counterparties such central banks, exchange houses, VISA, Master Card and payment aggregators and engage with country and global product heads in RB business on end to end accounting, settlement and reconciliation areas.

Strategy

• Define and drive the reconciliation strategy for the Retail Banking Global Reconciliation function across markets, products and account types
• Define and lead the Retail GRU Team in GBS, defining and driving the overall strategy for the global processes, controls and technology solutions within the function
• Drive the alignment of GRU services with the relevant operational and technology change deliverables including leveraging innovative solutions to increase quality of services
• As a control stakeholder to the underlying operations, act in a directing and influencing capacity with the stakeholders regarding the recon strategy to secure ongoing support for the business process and technology changes required to deliver high standard of reconciliation controls
• Continuously appraise internal and industry strategies and approaches to ensure best practices and innovative solutions are being utilized
• Play a pivotal role in the transformation agenda for the AME region and providing thought leadership to the change agenda and ensuring that the change is effectively delivered in country and hub
• Support Product, Operations and other Value centres on a day to day basis in areas of process changes, improvements and new product launches
• Play an active role in developing the business requirements on system enhances and follows through till delivery of requirements.
• Lead re-engineering initiatives along with other value centres like Operations, Service and Distribution for identification of cost-saves, process improvement opportunities & customer service enhancement.

People and TalentThe role holder will need to:

• Manage all aspects of recruitment, retention, training and development
• Develop capacity plans to underpin the team structure
• Develop the new capability of designing the recon construct in the existing team, working across geographies

Risk Management

• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Comply with all applicable rules / regulations and Company & Group Policies.
• Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
• Carry out BCP tests, continually review and upgrade effectiveness of contingency measures
• Ensure compliance with all zero tolerance areas at all time

Governance

• Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver effective governance ; capability to challenge colleagues effectively, or escalate appropriately; and willingness to work in an open and cooperative manner with all.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Uphold the values of the Group and Company at all times

Key Stakeholders

• Country, Group and GBS stake holders and management teams
• TLM Technology, Support & Project teams
• Finance Control, Transformation and Technology teams
• Product Engineering teams
• Product Risk Management, G & C
• STL TLM Vendor
• Allied support functions

Our Ideal Candidate

• Academic or Professional Education/Qualifications: As per Bank s requirements and HR policy
• Licences and Certifications/accreditations: None
• Professional Memberships: None
• Language: English

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
end to end deliveryred flagslife cycleuser storiescentral banksgeneral ledgerdata analyticsretail bankingglobal financerisk managementcustomer serviceoperational riskbusiness processstatements of work sow