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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesWe are looking for dynamic and strong professional to manage global rollout of customer decision hub for specific customer segment for CPBB. Person should have extensive experience in the strategic design, build, implementation and adoption of Pega customer decision hub. Individual will interact with executive management, business operations, business product management, and multiple technical teams to deliver end-to-end solutions. The role is part of large-scale transformation that bank is undergoing to deliver hyper-personalisation across client lifecycle. Customer decision hub will act as brain of this personalisation stack and will be powered by Pega. The roleholder will also act as translator for business teams guiding them towards harnessing potential of the capability. Candidate will also manage dedicated cross functional squad as well as external consulting team to guide the bank with proposition to dramatically augment current next best action capability and build a fully automated set up for large customer segment.Key OKRs for this role include both design & build of capability within cost, time and schedule as well as business benefit realisation delivering client experience and revenue outcomes.Strategic Management
Keyskills :
scrumagileproduct managementmarketingdeliveryuse casesdata scienceadobe analyticsretail analyticsstrategic designcustomer journeysagile environmentfunctional design