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Fraud Specialist II CPG INBOUND

5.00 to 10.00 Years   Mumbai City   21 Dec, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Handling Inbound calls with regards to customers calling about identity being at risk
    • Managing Inbound calls where in card member has been declined at POS
    • Servicing both credit card and Retail Accounts
    • Ability to make sound decisions while speaking to callers to identify suspects/fraudsters
    • Managing and Securing Online profile like Chase username and password
    • Working on multiple applications required to service credit and retail accounts
    • Flexibility to work 24*7 shift hours
    • Ability to multitask
    Eligibility Criteria & Experience:
    • Have experience of working in Inbound/Outbound
    • Experience in handling Fraud/ID theft related enquiries
    • Demonstrate Chase values
    • Customer centricity displayed on every call
    ,

Keyskills :
inbound callssoundretailcreditcentricityACDWorkforce ManagementCTI

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