hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

FieldAssist - Customer Success Manager

2.00 to 4.00 Years   Mumbai City   16 Mar, 2022
FieldAssist
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Key Responsibilities: - Partnering with Sales team and execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business- Ensure customer success by driving adoption, managing customer relationships, conducting business reviews and sharing best practices- Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution- Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.- Be responsible for billing, upselling and renewals, and increase the revenue per customer.- Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.- Provide quantitative/qualitative analysis to the product team on how FA can better serve our customers. General Requirements - At least 2+ years relevant work experience in a customer-facing role (customer success or account management).- Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery- Experience in CRM/ERP (e.g. Salesforce, Pipedrive) or B2B Enterprise level software- Familiarity with Supply Chain data and workflow experience preferred- Strong sense of customer empathy and customer-centrism- Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms.- Proficient in Microsoft Office Suite specifically Excel and PowerPointPersonal Attributes- Excellent written, spoken communications skills and presentation adeptness- Exceptional attention to detail- Analytical problem solver- Hard worker, self-starter, independent, takes initiative- Ability to work in a constantly changing environment and be self-directed- A passion for and belief in the power of automation and technology in solving business problems About FieldAssist Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.Get to know more about us at https://www.fieldassist.in/,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingfield salessupply chaincase studiesweb technologiesmicrosoft office

APPLY NOW

FieldAssist - Customer Success Manager Related Jobs

© 2019 Hireejobs All Rights Reserved