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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Engineering / Construction |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Strong customer service background required. Former Email experience highly considered. Exceptional time management, self-motivation and problem-solving skills. Working knowledge of Internet browsers necessary to support our customers technical inquiries. Strong written communication skills are required. Multi-tasking and strong follow-up skills are required. Ability to interpret customer requests and needs presented via email/phone. Provide timely customer service towards the customer, consumers, trade contacts and B2B customers Resolve any escalated customer issues Act as liaison between internal teams Facilitate team meetings and regular one-on-one meetings with associates Complete other duties as assigned Listen and respond promptly and accurately to customer inquiries, issues, and requests, in a manner that meets the standards for service and quality. Research information and use good judgment to resolve customer inquiries or problems within established Company guidelines and procedures. Develop written customer responses to all email requests. ,
Keyskills :
problemsolvingtimemanagementcustomerservicecommunicationskillswrittencommunicationb2bemaillistenresearchbrowsersinterpretmanagementcommunicationProblemAnalysisateliaisonresearchinfmation