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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Customer SupportAct as the first line of support for solving customer queries through e-mail/chatResearch, reproduce, troubleshoot, and resolve customer software and technical issues raised by the customer via email, chat and phone.Perform project updates for pre-existing projects in MercatusCreate troubleshooting manuals and handouts for customers as and when requiredBased on the best practices, update FAQs on a regular basisMaster the ever-evolving product to serve as a technical expert resourceWork with the global Customer Success team to continue to provide award-winning service to customersLiaison closely with internal Engineering, Sales, Product, and Customer Success departments to improve customer experiencesImplementation managementAssist in new and existing customer implementationsConfigure software, deploying Mercatus capabilities to best meet each customer s requirementsIdentify ways to streamline, scale, and operationalize your implementation efforts while maintaining the strong customer experienceBe on the lookout for patterns and use cases across customers in order to provide the best evidence-based recommendations across different customer accountsLearn constantly, starting with self-driven mastery of the product and mentoring domain, quickly becoming a subject matter expert,
Keyskills :
customer supportcustomer relationsdeliverysaleswarrantyuse casescorporate liaisonchatemailmanualssoftwareresearchmentoringengineeringimplementationtroubleshootingActivity Diagrams