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Customer support executive

4.00 to 9.00 Years   Mumbai City   30 Sep, 2020
Immersive Arts Studio LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Works under immediate supervision.
  • To manage all daily work related to the process with strict compliance to guidelines.
  • Responsible for creating first impression through helpful and cheerful attitude.
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes tools
  • Identify and report Partner/user issues feedback through appropriate channels.
  • Pro-actively identify opportunities to optimize and develop processes tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required
  • Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
  • Fluency in English and Telugu/Tamil desirable
  • Must have experience in Out bond calling
  • Experience within an e-Gaming environment or E-com is preferable
  • Very personable, sociable and enjoy talking to people from all walks of life
  • Self-motivated with ability to work independently
  • Ability to maintain positive working relationships and influence a diverse group of personnel
  • Experience of working with marketing services and product teams is desirable
  • Strong communication skills
  • Freedom to voice your opinion and influence product direction
  • Collective Leadership and Ownership
  • IITians and MBA s from Ivy league schools
  • Refreshments, Snacks, Quizzing, and fun unlimited
,

Keyskills :
salescustomer servicecustomer supportcustomer relationstroubleshootingstrong communication skillsvoice supporttechnical supportcommunication skillstechnical compliancecustomer satisfactioninternal communicationemailsnacksenglishmarketing

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