hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Officer - Nodal Desk-Credit Cards

0.00 to 2.00 Years   Mumbai City   23 Mar, 2022
DBS Asia Hub 2
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    *Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.Job Purpose:-The Service Quality Manager is responsible for supporting delivery channels of DBS to consistently implement and maintain quality service standards, satisfaction and retention of DBS clientele and relationships, and grow DBS reputation among the best service providers in the market.Key Accountabilities1. Complaint Management ( Escalated Mailbox, CP grams , Banking Ombudsman ) for all Banking and third party products2. Root Cause Analysis3. Documenting defects and monitoring them4. Preparing And Publishing various MIS as per Business Requirement5. Maintaining various trackersJob Duties & responsibilities:Work on the root cause analysis of the complaints received for digibank & Branch at the Nodal Officer, Bu Head and CEO Office.To liaise with various service units / product managers for Root cause analysis for all complaints received for branch bankingTrack the closure of the production defects for digibank within the timelinesWork closely with the branches and the digiService team to resolve customer complaints to the satisfaction of the customer.Create / resolve complaints in CRM as per the existing process.Ensure proper recording and closure of the complaints in CRMEducation / Preferred Qualifications - Graduate / PGCore Competencies:Problem solving and diagnostic skillsVery good analytical abilities to grasp the key points from complicated detailsHandling interpersonal relationshipsBeing consistent and organisedBeing meticulous and observantExperiences and Technical CompetenciesStakeholder managementEscalation ManagementReporting Tools & DocumentationPresentation SkillsRoot cause analysisInter-departmental coordination
    • Teamwork and collaboration
    • Systems (CRM, Excel, Word, Power point)
    ,

Keyskills :
bankingsalescustomer serviceaccountsinsuranceroot cause analysisroot causepersonal loansproblem solvingservice qualityreporting toolsconsumer bankingservice providers

APPLY NOW

Customer Service Officer - Nodal Desk-Credit Cards Related Jobs

© 2019 Hireejobs All Rights Reserved