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Customer Relationship Officer

2.00 to 5.00 Years   Mumbai City   03 Mar, 2022
Talent Corner HR Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryGems / Jewellery
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Build and maintaining profitable relationships with key customers.
    • Oversee the relationship with customers handled by your team.
    • Resolve customer complaints quickly and efficiently.
    • Keep customers updated on the latest products in order to increase sales.
    • Expand the customer base by upselling and cross-selling.
    • Understand key customer individual needs and addressing these.
    • Meet with managers in the organisation to plan strategically.
    • Conduct business reviews using CRM programs.
    • Know your competition and strategies accordingly.
    • Excellent interpersonal and communication skills.
    • Proficient in all Microsoft applications.
    • Superior product knowledge.
    • A team player with leadership skills.
    • Maintain a positive attitude focused on customer satisfaction.
    • A bachelors degree in Administration or related field.
    Requirements
    • A minimum of 3 years experience.
    • Excellent interpersonal and communication skills.
    • Proficient in all Microsoft applications.
    • Superior product knowledge.
    • A team player with leadership skills.
    • Maintain a positive attitude focused on customer satisfaction.
    • A bachelors degree in Administration or related field.
    EXPERIENCE: - 3 YRS

Keyskills :
gemsjewellery

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